Cancellations and Refunds

Cancellations and Refunds

For all products sold on www.kasturicrystal.com we provide a 5 Day Replacement Guarantee for customers who find a manufacturing defect or damage in the product at the time of delivery or within 5 days from the date of delivery and we shall send you a fresh replacement at no extra cost.

For Replacements within 5 delivery days, please contact customer care at mail@kasturicrystal.com or call on +91-9924089345.

Please note -

Replacement can be for the product subject to availability of the same with www.kasturicrystal.com.

Replacement is offered for the products sold by www.kasturicrystal.com only.

For outright cancellations by you:

If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped, you can do one of the following:

1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same on mail@kasturicrystal.com or call on +91-9924089345.

2. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the 30 Day Replacement Guarantee above.

Dispute Policy

All dispute will be settled in Khambhat of Jurisdiction of Dist. Ananad, Gujarat. INDIA .

 


Contact US
Kasturi Arts & Handicrafts
Proprietor: Sandeep Shastri
Khedawal's Street, Nr. Vansdawad
Khambhat - 388620, Dist. Anand
Gujarat, India. Contact No: 9924089345
E-Mail: sandeep@kasturicrystal.com / mail@kasturicrystal.com
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